woowtech platform Support
Last updated: 2026-09-23
Contact us
Email[email protected]Phone+886 2-2651-9677
LINE ID@lwo6431z
CompanyWOOW TECH CO., LTD. (渥屋科技股份有限公司, unified business number 84006751)
Address1F., No. 6-1, Ln. 92, Sec. 2, Minquan E. Rd., Zhongshan Dist., Taipei City 104022, Taiwan (R.O.C.)
Response time and hours
- We reply within 3 business days of receiving your message.
- Support hours: Monday to Friday, 09:00–18:00 Taipei time (UTC+8), excluding Taiwan public holidays.
- Languages: Traditional Chinese and English.
What to include when you write
Including the following saves a round trip or two:
- Your platform and versions (iOS or Android, OS version, App version).
- The screen where the problem happens, the steps you took, and what you expected instead.
- A screenshot or screen recording, if convenient.
- Your organisation's name, and whether your account is an employee account or a portal account (if you know).
Please never send us your password, in an email, a screenshot or a message. We will never ask for it. If a screenshot contains business data, please redact it first.
What we support
This App is a client onto the Odoo server your own organisation hosts. Support is therefore split as follows:
| Type of issue | Who to ask |
|---|---|
| Installing or updating the App, crashes, blank screens | WOOW TECH |
| Behaviour of the login screen itself, switching between connections | WOOW TECH |
| Push notifications not arriving, or opening the wrong screen | WOOW TECH (we will also help check the server-side configuration) |
| Clock-in location permissions and toggles | WOOW TECH |
| App Lock (PIN, biometrics) | WOOW TECH |
| Dark mode, language, appearance settings | WOOW TECH |
| Forgotten password, disabled account, a menu you cannot see because of permissions | Your organisation's administrator |
| Fields, workflows and reports in ERP / CRM / attendance modules | Your organisation's administrator |
| The content of business data, corrections and deletions | Your organisation's administrator (the data lives on your organisation's own server) |
| Server unreachable, domain or certificate problems | Your organisation's administrator or its IT provider |
If you are not sure who to ask, write to us anyway — we will work out where it belongs and pass it to your organisation's administrator where needed.
Frequently asked questions
How do I create an account?
The App has no sign-up function, and accounts cannot be created inside the App. Accounts are issued by your organisation's administrator; if you do not have one yet, please contact your administrator.
Why am I not receiving notifications?
Check in order: (1) notifications are enabled for the App in your phone's system settings; (2) you are successfully signed in to that connection inside the App; (3) battery saver or background restrictions are not blocking the App; (4) your organisation's Odoo has the push module enabled. If all four are fine and notifications still do not arrive, write to us with your platform and version numbers.
Why does clocking in need location permission?
Location is used only when an Odoo page performs a clock-in and actively requests your position, so the coordinates can be recorded on the attendance entry. The App has no background location and stores no coordinates. You can switch it off in App settings or system settings; the clock-in will then carry no coordinates, and whether you can still clock in depends on your organisation's configuration. See section 7.1 of the privacy policy.
Can I connect to more than one Odoo server?
Yes. Each connection signs in independently, and the App clears web data when switching accounts so sessions do not mix.
How do I delete my account?
In the App, tap Settings → Delete Account, or open Account & data deletion directly. The path depends on whether yours is an employee account or a portal account.
Does the App collect analytics about how I use it?
No. The App contains no analytics, advertising or crash-reporting components, and performs no cross-app tracking. The Firebase push component itself may send technical diagnostic data that is not linked to your identity. See the privacy policy.
Reporting a security issue
If you find a security vulnerability, email the address above with "Security" in the subject line. Please do not disclose the details publicly until we have shipped a fix.