woowtech smart Product Support

Before you start

You need a reachable woowtech smart daemon on a computer, a usable workspace and the installation and authentication required by your selected agent provider. Third-party subscriptions or API charges are not included merely by installing the mobile app. Obtain installation and supported-version information through official release announcements or the support contact below.

Pairing your computer

Obtain a QR code or pairing link from the desktop pairing panel, then scan or paste it from the mobile welcome screen. Connect only to computers you own or are authorized to operate. Treat pairing links as sensitive access information and do not share them publicly.

Connection problems

Check that the computer and daemon are running and reachable. Check the local network or relay connection appropriate to your setup. Remote agent execution is not guaranteed offline. If the problem persists, provide app and daemon versions, OS, time and a redacted error screenshot.

Provider problems

On the computer, check installation, authentication and available quota for the chosen provider. API keys and subscriptions are different authentication and billing arrangements. Never send keys or login credentials to support.

Notifications and permissions

Push notifications are supplementary and are not guaranteed to arrive immediately; reopen the app to check host status. Notification permission can be changed in system settings. The camera scans pairing codes, with pasted links as an alternative. Image attachments and separately configured dictation require their respective optional permissions.

Privacy and data assistance

For access or deletion requests, first describe the relevant device or service and the requested scope without sending sensitive raw data. Uninstalling the app does not clear all computer-side data, backups or third-party accounts. Please see the product privacy policy.

Contact support

Email [email protected] with the subject “woowtech smart support”. Include app and daemon versions, platform, reproduction steps and redacted screenshots. Never include passwords, API keys, complete pairing links or QR codes, or private source code. Add “Security” to the subject for vulnerability reports.

WOOW TECH CO., LTD. — Taiwan Unified Business No. 84006751. Telephone: +886 2-2651-9677. Official website: https://aiot.woowtech.io. Explain host and provider errors so we can distinguish app issues from matters that require your administrator or provider. We cannot reset third-party provider accounts or access your computer without authorization.